Shipping and Handling

Orders with in stock inventory will be fulfilled within 5-7 business days (excluding holidays). Please note your order may encounter delays once shipped due to COVID-19, increased shipping volume or inclement weather which is out of our control. Lead times are strictly quoted as production time only and do not include transit time. 

All custom (upholstery) furniture and oversized items will be shipped via freight carriers which have extended processing and delivery times. The quoted lead time for custom furniture reflects the production and processing time of the item before it leaves the warehouse. Once the item has been received locally, you will be contacted to set up your “white glove” delivery options. Items usually ship within 2-4 weeks. White Glove delivery includes a 2 person team placing the furniture in your space.  It is the responsibility of the buyer to ensure that the finished product will fit inside entry points upon delivery of the item. Smyth House will not be held responsible if the piece does not fit into the buyer’s home. If this situation occurs, customers are subject to a 20% restocking fee for the returned item pending approval from Smyth House, in addition to any return shipping costs. 

In some areas, White Glove delivery is not available.  You will be contacted to work out any delivery details once production is complete. We are problem solvers and we are great about creating solutions.  

All custom furniture is final sale and not eligible for return. Made-to-order cushions may ship separately.

On rare occasions, you may encounter transit damages to merchandise or defects in manufacturing. Please ensure that you inspect your items thoroughly upon delivery.

Should your shipment incur any damages or defects, please contact our customer service team @ orders@thesmythhouse.com for assistance within 48 hours of delivery. Submissions after 48 hours are subject to review.

At this time we do not ship internationally.

In-Studio Pick Up: 

All rugs are available for in-studio pick up. Please make an appointment inquiry through our customer service contact @ orders@thesmythhouse.com. 

Back Ordered Items: 

These dates are estimates and are subject to change. Estimated backorder dates do not reflect shipping and processing time; please allow an additional 1-3 weeks for your item to ship. If no backorder date appears, the item is in stock.