General FAQs
General:
Discount codes cannot be used on sale, gift boxes, as well as some lighting and furniture pieces. Discount codes cannot be combined with other discount code and they can only be used at time of checkout. Please note discount codes do not apply to shipping.
Gift cards can be purchased here. Gift cards are delivered by email and contain instructions to redeem them at checkout.
Please note, some of our products are vintage items. This makes them one of a kind and slightly imperfect, just how we like it! Our vintage items are thoroughly inspected and meet our high quality standards. Condition is already reflected in price.
CARE INSTRUCTIONS:
Most of our items are dry clean only, unless otherwise stated on product page. For our larger upholstered items, we recommend a professional cleaner only. Performance fabrics are offered on upholstered items. Please inquire at orders@thesmythhouse.com for a list of what performance fabrics we offer. Here is a helpful video that explains what is so great about performance fabrics.
https://youtu.be/IiYD_PGacIw
FAQs:
When will my payment process?
All payments are processed and collected at the time of order placement, regardless of lead time or back order dates.
How do I check the status of my order?
Send an inquiry with your name and order number to orders@thesmythhouse.com and we will get back to you within 3 business days with an update.
Can I cancel my order?
We offer a 24-hour grace period for order cancellations as long as your order has not shipped. Should you wish to cancel your order, please contact orders@thesmythhouse.com.
How do I care for my items?
Pillows and Upholstery - We recommend professional dry cleaning or spot treatment only. Although many fabrics list that they are machine washable, this may compromise the look and feel of upholstery over time. For additional protection, consider applying a scotch guard to your fabrics. We recommend testing any protectant on a fabric swatch first to ensure satisfaction as the treatment may alter the look and feel of the fabric.
Antique Rugs - These rugs have already stood the test of time. So we don’t want to compromise their beauty and longevity with DIY cleaning. You should vacuum your rug regularly with the appropriate vacuum setting to keep them looking fresh. If spot cleaning is necessary, please test any detergents or solvents on an inconspicuous part of the rug and give it 24 hours before applying to a larger or noticeable area. For any other cleaning, please contact a professional rug cleaner to keep your one-of-a-kind looking its best!